Refund Policy

At PrimeCare Appliances, we value customer satisfaction and are committed to delivering reliable and high-quality service. Our refund policy is designed to be transparent and fair for both parties. 

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Service Refunds 

• Diagnostic Fees: Diagnostic or service call fees are non-refundable once the technician has arrived and performed an assessment, even if you choose not to proceed with the repair. 

• Repair Services: Refunds for completed repair work are not typically provided unless: The issue was not resolved as described. 

• A verified mistake or installation error occurred during our technician’s work. 

• A part we installed is defective and outside the manufacturer’s warranty. 

• Installation Services: If a service was not completed due to customer-side issues (e.g., incorrect appliance model, unavailability of parts, or inaccessible location), a partial refund may be issued at our discretion. Labor already performed is non-refundable. 

 

Cancellations & Missed Appointments 

• Same-day Cancellations: Cancellations made less than 24 hours before the scheduled appointment may be subject to a service fee. 

• No-shows: If our technician arrives at your location and cannot access the property or you are unavailable, a trip fee will be charged and is non-refundable. 

 

Refund Process 

• If a refund is approved, it will be issued to your original payment method within 5–10 business days. 

• For payments made by cash or Zelle, refunds will be processed through the same channel or via company-issued check, if needed.